At a Glance
- You own your management system: Everything we create for you belongs to you, to use, change, share or sell with your business, with no licence fees (clause 8).
- One fixed fee, paid upfront: No hourly billing and no extra charges for the Services in your Proposal (clause 6).
- Pass first time, or your money back: On the conditions set out in clause 7.
- The Certification Body is independent: It makes the certification decision and you pay its fees directly (clause 5).
- Cancellation: If you cancel before work starts, we refund the Fee in full. Once work has started, the Fee is non-refundable, other than under our Money Back Guarantee (clauses 16.1 and 7).
- Confidentiality & Privacy: We keep your information confidential and handle personal information in line with Australian privacy law (clauses 9 and 10).
- Consumer Rights: Nothing in these Terms takes away your rights under the Australian Consumer Law (clause 13.3).
1. About these Terms
1.1 These Terms of Engagement (Terms) apply to all Services provided by The ISO Council Pty Ltd (ABN 21 664 022 422) (we, us and our) to the client named in the Proposal (you and your).
1.2 Our agreement with you (Agreement) is made up of: (a) the Proposal you accept; (b) these Terms; and (c) any change agreed under clause 20.1.
1.3 If there is any inconsistency, the Proposal prevails for the Services, Standards, Fee and timeframes, and these Terms prevail for everything else.
1.4 You accept the Agreement when you sign or electronically accept the Proposal, or when you pay our invoice, whichever happens first. The person who accepts on your behalf confirms that they are authorised to do so.
1.5 These Terms also apply to any further services we agree to provide to you, unless we agree otherwise in writing.
2. Definitions and Interpretation
2.1 In these Terms:
Agreement has the meaning given in clause 1.2.
Business Day means a day other than a Saturday, Sunday or public holiday in Sydney, New South Wales.
Certification Audit means the initial certification audit for a Standard carried out by the Certification Body, made up of the Stage 1 audit and the Stage 2 audit, including any follow up review the Certification Body carries out to close out nonconformities within the timeframe it allows.
Certification Body means the certification body you engage to audit and certify your Management System, being a body accredited by JAS-ANZ or by another accreditation body that is a signatory to the IAF Multilateral Recognition Arrangement.
Certification Failure has the meaning given in clause 7.1.
Confidential Information means information of a party that is confidential in nature or is identified as confidential, including information about its business, operations, clients, personnel, pricing, systems and records, but does not include information described in clause 9.3.
Deliverables means all documents and materials we create or prepare specifically for you in providing the Services, including your Management System documentation, manuals, policies, procedures, forms, registers, risk assessments and risk treatment plans, your Statement of Applicability, legal and compliance registers, internal audit reports, management review minutes, evidence folder structures and tender or prequalification content.
Fee means the fee for the Services set out in the Proposal.
Intellectual Property Rights means all copyright, trade marks, designs, patents, rights in confidential information and know-how, and all other intellectual property rights anywhere in the world, whether registered or not.
Management System means the management system for the Standards that we build with you, including any integrated management system or information security management system.
Non-Excludable Rights has the meaning given in clause 13.3.
Our Materials means the know-how, methods, processes, tools, software, prompts, training materials and general formats that we owned or developed before, or independently of, your engagement.
Personal Information has the meaning given in the Privacy Act 1988 (Cth).
Proposal means the proposal, blueprint or quote that sets out the Services, Standards and Fee, as accepted by you, whatever it is titled.
Services means the services described in the Proposal and any further services we agree in writing to provide.
Standard means each ISO standard named in the Proposal, such as ISO 27001, ISO 42001, ISO 9001, ISO 14001 or ISO 45001.
Your Materials means the documents, records, information, logos and other materials that you or your personnel provide to us.
2.2 In these Terms, including means including without limitation, headings are for convenience only, the singular includes the plural and the reverse, and a reference to legislation includes that legislation as amended or replaced.
3. Our Services
3.1 We will provide the Services described in the Proposal with due care and skill, using appropriately qualified and experienced people.
3.2 We provide consulting, implementation and audit preparation services. We are not a Certification Body. We do not conduct certification audits, and we cannot grant, refuse, suspend or withdraw certification. Those decisions are made only by the Certification Body.
3.3 Our Services are advisory, documentation and audit preparation services. Unless the Proposal says otherwise, they do not include penetration testing, vulnerability scanning or assessment, security monitoring, incident response or forensic investigation, or the implementation, configuration or management of your IT systems, networks, software or security tools.
3.4 Certification shows that your Management System met the requirements of the Standard at the time of the audit. It does not guarantee that your business will not experience a security incident, data breach, injury, environmental incident or other loss, and we are not responsible for those events, except to the extent they are caused by our breach of the Agreement or our negligence.
3.5 We will work to the timeframes in the Proposal. Those timeframes are our genuine estimate and depend on you providing information and approvals when we ask for them, and on the Certification Body's availability. We will tell you promptly if we expect a delay, and we are not responsible for delays caused by you or the Certification Body.
3.6 After you accept the Proposal, we will give you a letter confirming that you have engaged us and that work towards certification is underway. The letter is not a certificate. Until the Certification Body issues your certificate, you must not state or imply that your business is certified to a Standard, and you must not alter the letter.
3.7 Where the Proposal includes tender or prequalification support, we will help you prepare content about your Management System. You remain responsible for the content and accuracy of any submission you make, and we do not guarantee that you will win any tender, contract, panel position or prequalification.
3.8 We may use our employees and qualified subcontractors to provide the Services. We remain responsible for the Services they perform and for their compliance with these Terms.
3.9 We may use software, including artificial intelligence tools, to help prepare the Deliverables. We remain responsible for the Services and the Deliverables, and we will take reasonable steps to ensure that the tools we use do not use your Confidential Information to train publicly available artificial intelligence models.
3.10 Neither party will knowingly give false or misleading information to a Certification Body.
4. Your Responsibilities
4.1 You must:
(a) give us the information, documents, records and access to your people, sites and systems that we reasonably request, when we request them;
(b) nominate a contact person who has authority to make decisions and approve Deliverables on your behalf;
(c) review each Deliverable we give you for approval, and either approve it or tell us what needs to change, within 5 Business Days or any other time we agree;
(d) make sure your senior management takes part in the management review, audits and other activities that the Standards require them to be involved in; and
(e) tell us promptly about any change or event that could affect certification, including changes to your activities, sites, entities or workforce, serious incidents, regulatory action, and any previous suspension or withdrawal of certification.
4.2 You must ensure that the information and records you give us, or approve for use with the Certification Body, are true, accurate, genuine and not misleading. We rely on that information, and we are not responsible for errors in the Deliverables to the extent they are caused by inaccurate or incomplete information you gave us.
4.3 Before you approve a Deliverable, you are responsible for checking that it accurately reflects how your business operates. If something is not right, tell us and we will correct it at no extra cost.
4.4 You are responsible for implementing, operating and maintaining the Management System in your business, including training your people, keeping records and taking corrective action. We will guide and support you in doing this as set out in the Proposal.
4.5 You are responsible for your business's compliance with the laws that apply to it, including work health and safety, environmental, employment and privacy laws. Legal and compliance registers we prepare identify obligations relevant to your Management System, but they are not legal advice.
4.6 You remain responsible for the security of your systems, networks and data, and for operating the controls set out in your Statement of Applicability or equivalent risk treatment plan. We will help you design, document and test those controls as set out in the Proposal.
4.7 Where we set up an evidence site in your SharePoint, OneDrive, Dropbox or similar account, you own and control that site. You may remove our access at any time, but we will not be able to provide Services that depend on that access while it is removed. If we host an evidence site for you, we will transfer it or its contents to you on request.
5. Certification Body and Audits
5.1 We will help you select a Certification Body and obtain its quote for your approval. You contract directly with the Certification Body, and you pay its audit fees, travel costs and other charges directly to it. Certification Body fees are not included in the Fee.
5.2 You authorise us to communicate with the Certification Body on your behalf about your audits, and to give it information and documents for that purpose.
5.3 We will support you through the Stage 1 and Stage 2 audits as set out in the Proposal. The Certification Body decides how its audits are conducted, including who may attend and take part, and it makes its findings and certification decisions independently of us.
5.4 Certificates generally run on a three year cycle, with surveillance audits in the years between certification and recertification. Support for surveillance and recertification audits is not included unless the Proposal says so, and is available under our annual management service or a separate quote.
6. Fees and Payment
6.1 The Fee is fixed for the Services described in the Proposal. We do not charge by the hour, and we will not charge you more for those Services.
6.2 Unless the Proposal states otherwise, the Fee includes all of our expenses in providing the Services described in the Proposal.
6.3 The Fee is exclusive of GST. We will add GST at the applicable rate to our tax invoices.
6.4 The Fee is payable in full and upfront. We will email you a tax invoice after you accept the Proposal, payable within 7 days of the invoice date. We may schedule your onboarding or scoping session before payment is received, but we are not required to begin the Services until the Fee is paid.
6.5 Work outside the Proposal, such as additional Standards, sites or entities, or services after certification, is not included in the Fee. We will quote for that work in writing first, and we will only do it if you approve the quote.
6.6 If an amount is not paid by its due date, we may, after giving you at least 5 Business Days' written notice: (a) pause the Services until the overdue amount is paid; and (b) charge interest on the overdue amount at the Reserve Bank of Australia cash rate target plus 4% per annum, calculated daily from the due date until the date of payment.
6.7 If you dispute an invoice in good faith, tell us in writing within 7 days of receiving it, with your reasons, and pay any undisputed part by the due date. We will work with you to resolve the dispute under clause 19.
6.8 Once we have started the Services (see clause 16.2), the Fee is non-refundable, except under clause 7 (Money Back Guarantee), where clause 16 or clause 18 provides for a refund, or as required by law, including the Australian Consumer Law. Any refund includes the GST paid on the refunded amount.
7. Money Back Guarantee
7.1 If the Certification Audit for a Standard does not result in the Certification Body granting certification for that Standard (a Certification Failure), we will refund the Fee for that Standard in accordance with this clause 7.
7.2 The refund is: (a) if the Proposal covers one Standard, the full Fee; (b) if the Proposal covers more than one Standard, the part of the Fee for each Standard with a Certification Failure, with the Fee divided equally between the Standards unless the Proposal allocates it differently; and (c) if there is a Certification Failure for every Standard in the Proposal, the full Fee. The refund does not include Certification Body fees or your own internal costs.
7.3 The guarantee applies where:
(a) the Fee has been paid in full;
(b) the Certification Audit was carried out by a Certification Body for the scope set out in the Proposal;
(c) you gave us the information, access and approvals we reasonably requested in writing, without unreasonable delay;
(d) before the Stage 2 audit, you implemented the Management System as documented, including operating the controls in your Statement of Applicability where the Standard requires one, keeping the records we told you in writing were required, and taking part in the internal audit and management review with us;
(e) you did not make material changes to the Deliverables, or to the activities, sites or entities within the audit scope, without telling us before the Stage 2 audit; and
(f) you took the corrective actions reasonably required to close out any nonconformities within the timeframe set by the Certification Body, with our support.
7.4 The guarantee does not apply if the Certification Failure is caused by:
(a) false, misleading or incomplete information or records given by you or your personnel to us or to the Certification Body;
(b) a serious incident (including a security incident or data breach), legal breach or regulatory action involving your business that you did not tell us about, or that occurred after we delivered the final Deliverables;
(c) you cancelling, postponing or withdrawing from the Certification Audit, or not paying the Certification Body, without our agreement; or
(d) you not following our written advice about the Management System, after we told you in writing that not following it could affect certification.
7.5 Instead of a refund, you may choose to have us continue working with you, at no additional Fee, to prepare for a further certification audit for that Standard. The Certification Body's fees for the further audit are payable by you. If the further audit does not result in certification for that Standard, you may still claim the refund under this clause 7 on the same conditions.
7.6 To make a claim, email us at info@isocouncil.com.au or write to us at the address in clause 7.11 within 30 days after the Certification Body notifies you of its decision. Please include a copy of the audit report and the Certification Body's decision. We may ask you for other information that is reasonably relevant to the claim.
7.7 We will assess your claim and give you our written decision, with reasons, within 15 Business Days of receiving it. If we accept the claim, we will pay the refund within 10 Business Days to the bank account you nominate. If we decline the claim, we will tell you which part of clause 7.3 or clause 7.4 we rely on and why, and you may refer the matter to dispute resolution under clause 19.
7.8 You do not need to pay us anything to make a claim. Each party bears its own costs of making or assessing a claim.
7.9 The guarantee applies to the first Certification Audit for each Standard in the Proposal, and to any further audit under clause 7.5. It does not apply to surveillance audits, recertification audits or audits for standards not included in the Proposal.
7.10 If we refund the Fee for a Standard, you keep the Deliverables, and we have no further obligation to provide Services for that Standard.
7.11 This guarantee is given by The ISO Council Pty Ltd, Level 10, 20 Martin Place, Sydney NSW 2000, telephone 02 9099 1735, email info@isocouncil.com.au.
7.12 The benefits given to you by this Money Back Guarantee are in addition to other rights and remedies you have under a law in relation to the Services. The Australian Consumer Law also requires us to include the following statement:
8. Ownership of Your Documents
8.1 You own the Deliverables. We assign to you all present and future Intellectual Property Rights in the Deliverables. The assignment takes effect when each Deliverable is created or, if any part of the Fee is unpaid at that time, when the Fee is paid in full. Because the Fee is paid upfront, in almost every case you will own each Deliverable from the moment it is created. We will ensure that our personnel and subcontractors assign their rights to us or to you so that this clause is effective.
8.2 You may use, copy, change, adapt, publish and share the Deliverables for any purpose without our permission. This includes sharing them with your related entities, clients, principal contractors, tender panels, auditors, regulators, insurers and any future consultant, and transferring them with your business. There are no ongoing licence fees and you do not need to credit us. Until ownership passes to you, you may use the Deliverables in the same way under a licence from us.
8.3 We will obtain from our personnel and subcontractors any written consents needed so that your use of the Deliverables, including changing them without attribution, does not infringe their moral rights.
8.4 We keep ownership of Our Materials, so that we can continue to use our general know-how, methods and tools in our business. This does not limit your ownership of the Deliverables.
8.5 To the extent any of Our Materials form part of a Deliverable, we grant you a perpetual, irrevocable, royalty free, worldwide and non-exclusive licence to use, copy, change and share them as part of the Deliverables and for the purposes of your business. You may transfer this licence with your business, or sub-license it to anyone who works on your Management System. The licence continues after the Agreement ends, but it does not permit you to sell or license Our Materials to others as standalone templates or products.
8.6 We will not give your Deliverables, or any content in them that is specific to your business, to anyone else, except as permitted under clause 9.
8.7 You keep ownership of Your Materials. You grant us a non-exclusive licence to use Your Materials and the Deliverables to the extent needed to provide the Services. You confirm that you have the right to give Your Materials to us for that purpose.
8.8 We may keep a copy of the Deliverables and Your Materials for our records and for insurance and legal purposes, and we will keep that copy confidential.
8.9 We will not knowingly include in the Deliverables any material that infringes the Intellectual Property Rights of another person.
9. Confidentiality
9.1 Each party must keep the other party's Confidential Information confidential and use it only for the purposes of the Agreement.
9.2 A party may disclose the other party's Confidential Information: (a) to its employees, subcontractors, professional advisers and insurers who need to know it and are bound by obligations of confidentiality; (b) in our case, to the Certification Body to the extent needed to provide the Services; (c) with the other party's prior written consent; or (d) where required by law, a court or a regulator, after giving the other party notice where it is lawful and practical to do so.
9.3 Confidential Information does not include information that: (a) is or becomes public, other than through a breach of the Agreement; (b) the receiving party already knew, without an obligation of confidence, before it was disclosed; (c) the receiving party lawfully receives from someone else without an obligation of confidence; or (d) the receiving party develops independently without using the other party's Confidential Information.
9.4 When the Agreement ends, each party will return or destroy the other party's Confidential Information on request, except where it must be kept by law, is kept under clause 8.8, or is held in routine backups. Anything kept remains confidential.
9.5 This clause 9 continues after the Agreement ends.
10. Privacy and Data
10.1 We handle Personal Information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our privacy policy, which is available on our website or on request.
10.2 You must only give us Personal Information that we need for the Services, and you are responsible for giving any notices and obtaining any consents needed for us to handle it for that purpose.
10.3 If we become aware of any unauthorised access to, disclosure of or loss of Personal Information you have given us, we will notify you promptly and work with you to respond.
10.4 We apply reasonable technical and organisational security controls to protect the information you give us, and we will tell you promptly if we become aware of a security incident affecting it.
10.5 Some of our service providers, such as cloud storage and software providers, may store or process information outside Australia. Where this happens, we take reasonable steps to ensure the information is protected in a way that is consistent with the Australian Privacy Principles.
11. Publicity
11.1 We may name you as a client, including by using your business name and logo in our client lists and marketing materials, unless you tell us in writing that you do not want us to.
11.2 We will not publish a testimonial, case study or other details of your engagement without your prior written approval.
12. Non-solicitation
12.1 While the Services are being provided and for 12 months afterwards, neither party will directly solicit any employee or contractor of the other party who was directly involved in the Services to work for it, without the other party's written consent.
12.2 General job advertising, and engaging a person who responds to it or who makes an approach on their own initiative, does not breach this clause 12.
13. Warranties and Consumer Law
13.1 Each party warrants that it has authority to enter into and perform the Agreement.
13.2 We warrant that we will provide the Services with due care and skill, and that the people who provide them will be appropriately qualified and experienced.
13.3 Nothing in the Agreement excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any law, including the Australian Consumer Law and, for clients in New Zealand, the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ), that cannot lawfully be excluded, restricted or modified (Non-Excludable Rights).
13.4 Where the Australian Consumer Law applies and the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the Services again or paying the cost of having the Services supplied again, except where it is not fair or reasonable for us to rely on this limitation.
13.5 Except for the warranties expressly given in the Agreement and the Non-Excludable Rights, all other warranties and conditions are excluded to the extent permitted by law.
14. Liability
14.1 Subject to clauses 13.3 and 14.4, each party's total liability to the other under or in connection with the Agreement, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total Fee paid or payable under the Agreement.
14.2 Subject to clauses 13.3 and 14.4, neither party is liable to the other for any indirect or consequential loss, or for any loss of profit, revenue, contracts, tenders, business opportunity, goodwill or data, however caused.
14.3 Each party's liability to the other is reduced to the extent that the other party, or its personnel, caused or contributed to the relevant loss. Each party must take reasonable steps to reduce any loss it suffers.
14.4 Clauses 14.1 and 14.2 do not limit: (a) your obligation to pay the Fee; (b) our obligation to pay a refund under these Terms; or (c) either party's liability for fraud or wilful misconduct.
14.5 Except under clause 7, or where caused by our breach of the Agreement or our negligence, we are not liable for the decisions, acts or omissions of the Certification Body, or for the outcome of any tender or prequalification process.
15. Indemnities
15.1 You indemnify us against any claim by a third party arising from the operation of your business, including any incident at your workplaces, except to the extent the claim is caused by our breach of the Agreement, negligence or wilful misconduct.
15.2 We indemnify you against any claim by a third party that the Deliverables (excluding Your Materials) infringe that third party's Intellectual Property Rights, and against any claim by a third party to the extent it is caused by our negligence or wilful misconduct in providing the Services.
15.3 The indemnities in this clause 15 are subject to clause 14.
16. Cancellation and Termination
16.1 You may cancel the Agreement at any time by giving us written notice. If you do:
(a) we will stop work and give you all Deliverables that are completed or in progress at the date of cancellation;
(b) if you cancel before we have started the Services, we will refund the Fee in full within 10 Business Days; and
(c) if you cancel after we have started the Services, the Fee is non-refundable and any unpaid part of it remains payable.
16.2 We have started the Services once we have held your onboarding or scoping session, or begun work on any Deliverable, whichever happens first. The Fee is a fixed price for the whole engagement, and we commit our team and schedule to your engagement from that point.
16.3 Either party may terminate the Agreement immediately by written notice if the other party: (a) commits a material breach of the Agreement that can be remedied, and does not remedy it within 14 days after receiving written notice requiring it to do so; (b) commits a material breach of the Agreement that cannot be remedied; or (c) becomes insolvent, enters administration or liquidation, or has a receiver appointed, to the extent the law allows termination for that reason.
16.4 If you terminate under clause 16.3, we will refund the Fee less a fair amount for the Services we properly performed before termination, and give you all Deliverables.
16.5 If we terminate under clause 16.3, clauses 16.1 and 16.2 apply as if you had cancelled.
16.6 We may also end the Agreement:
(a) immediately by written notice if you ask us to do anything unlawful, or to give false or misleading information to a Certification Body, in which case clause 16.5 applies; or
(b) for any other reason by giving you 30 days' written notice, in which case we will refund the Fee less a fair amount for the Services we properly performed before the Agreement ends, and give you all Deliverables.
16.7 If you do not respond to our requests for information or approvals for 60 days, despite our written follow up, we may pause the Services by written notice. If the Services remain paused for 6 months, either party may end the Agreement by written notice, and clauses 16.1 and 16.2 apply as if you had cancelled.
16.8 When the Agreement ends:
(a) each party keeps the rights and remedies it had before the Agreement ended;
(b) your ownership of the Deliverables and your licence under clause 8.5 continue;
(c) you may still make a claim under clause 7 for a Certification Audit completed before the Agreement ended; and
(d) clauses 7, 8, 9, 10, 12, 13, 14, 15, 19 and 20 continue, together with any other clause that by its nature is intended to continue.
17. Further Services
17.1 If you engage us for further services, such as our annual management service for surveillance and recertification audits, the scope, fee and term will be set out in a separate Proposal or quote, and these Terms apply to those services.
17.2 An ongoing service runs for the term set out in its Proposal or quote, and renews automatically only if that document expressly says so. If it does, we will remind you in writing at least 30 days before each renewal date, and you may cancel by email, at no cost, before that date.
18. Events Beyond Our Control
18.1 Neither party is liable for a delay or failure to perform its obligations, other than an obligation to pay money, to the extent it is caused by an event beyond its reasonable control, such as a natural disaster, pandemic, government action, or failure of utilities or telecommunications networks.
18.2 The affected party must notify the other party promptly and take reasonable steps to reduce the effect of the event.
18.3 If the event prevents performance for more than 60 days, either party may end the Agreement by written notice. If the event prevented our performance, we will refund the Fee less a fair amount for the Services we properly performed before the Agreement ends. If it prevented yours, clauses 16.1 and 16.2 apply as if you had cancelled.
19. Disputes
19.1 If a dispute arises in connection with the Agreement, a party must give the other party written notice of the dispute. Senior representatives of each party (for us, a director) must meet, in person or online, within 10 Business Days and try in good faith to resolve it.
19.2 If the dispute is not resolved within 20 Business Days after the notice, either party may refer it to mediation administered by the Australian Disputes Centre or by another mediator the parties agree. The parties will share the mediator's fees equally and bear their own costs.
19.3 If the dispute is not resolved within 30 Business Days after it is referred to mediation, either party may start court proceedings.
19.4 Nothing in this clause 19 prevents a party from seeking urgent interim relief from a court.
20. General
20.1 Changes: The Agreement may only be changed in writing agreed by both parties, which may be by email. We may update these Terms from time to time, but an update applies to your Agreement only if you agree to it in writing.
20.2 Notices: Notices under the Agreement must be in writing and may be sent by email to the address set out in the Proposal or most recently notified by the other party (for us, info@isocouncil.com.au). An email notice is received when it is sent, unless the sender receives an automated message that it was not delivered. A notice received after 5pm, or on a day that is not a Business Day, is treated as received on the next Business Day.
20.3 Assignment: Neither party may assign or transfer its rights under the Agreement without the other party's written consent, which must not be unreasonably withheld. However, either party may assign the Agreement to a buyer of all or substantially all of its business by giving written notice, provided the buyer agrees in writing to be bound by the Agreement.
20.4 Relationship: We are an independent contractor. Nothing in the Agreement creates a partnership, joint venture, employment or agency relationship.
20.5 Entire agreement: The Agreement is the entire agreement between the parties about its subject matter and replaces any earlier agreement about that subject matter.
20.6 Severance: If any part of the Agreement is invalid or unenforceable, it is to be read down to the extent necessary or, if it cannot be read down, severed, and the rest of the Agreement continues to have effect.
20.7 Waiver: A right under the Agreement is waived only if the waiver is in writing. A delay in exercising a right is not a waiver of it.
20.8 Electronic signing: The Proposal may be signed or accepted electronically and in counterparts.
20.9 Costs: Each party pays its own costs of entering into the Agreement.
20.10 Governing law: The Agreement is governed by the laws of New South Wales. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the courts that may hear appeals from them.